More Air on the Chair

In a previous story I reported that THE CHAIR did not come as predicted on the tenth of September. I have since learned of other fat fingered fumbles one encounters when there is human involvement.

Between the attempted delivery of the incorrect chair on Thursday September 10th and my third attempt at acquiring information about delivery of the correct chair September 20th there was a furniture buyers convention at an undisclosed location. Woo Hoo! Party time with some work. I get it. I have been there. But there is a internal structure flaw that shows within Furniture Fair’s receiving and ordering system.

Mistakes happen when humans are involved. The incoming inspection department, if there is one, missed the fact that the Prestige Power Recliner was not powered. That is an easy check to make because the buttons to operate it are on the side. The manual chair has nothing at all. The incoming inspection merely requires looking two places; one look at the order sheet to read “Power” and one look to the right side of the chair itself. Alas, that did not happen.

Since incoming inspection was flawed and no report was made to the buyer it has been eleven days before manufacturing in Mississippi knew of their mistake. Longer in fact because an email to their customer service website (Southern Motion) revealed they had no knowledge of the mistake.

The customer – me – was not disappointed with the furniture store until the customer discovered through conversation the compounded error. In fact I was not disappointed with the manufacturer. After all shit happens. One just fixes it and moves on. But there was no reaction from the receiving department. Alas. And there was no reaction by the buyer group because they were away discovering new things to buy.

On another topic when I called to talk to someone at the Furniture Fair organization to ask about what was next I was always referred to the original salesman. That always seemed odd to me. I was pretty sure that other than the original sale he was no longer directly involved. At the store itself there was a clerical staff backing these sale guys up. I was pretty sure that when he entered our order it was merely going to the purchasing staff. He would not have been involved in the ordering, shipping, receiving and delivering process. At the outset he explained that the typical order to delivery time was 8 – 9 weeks and the pandemic had slowed that a bit. A very honest synopsis of the eventual process. When he was unavailable I was able to speak to the store manager. Nice gentlemen all, but why were they involved in my dilemma? Their whole role seemed to be to look in the computer and tell me nothing was happening. The girl who answered the phone line could have told me that nothing was happening.

Customer perception is one of inability to react to errors. The back office must be chaotic at best.

Scrabble

We play more scrabble these days.

Back in the pre-Parkinson’s days, Cheryl was a computer database wizard (witch?) or at least the guru for several companies that her consulting company serviced as clients.  She spent a lot of time on her computer.  Even in retirement she kept it up with church and other groups providing email news and other communications.

We play more scrabble these days as I try to pry her out of her office and away from her computer which has become more frustrating and confusing to her.  Her other go-to game is bridge but that is hard to do with merely two players and her cognitive function failing.  So, we have been playing scrabble more often.  I offer it as an enticement to get her away from her computer.  Many times it works.  I hate scrabble.

She was (is) a good scrabble player.  A good scrabble player does not worry so much about the words as the score.  A good scrabble player is always hunting around for a word that goes into the corner for the TRIPLE WORD SCORE.  A good scrabble player is always plopping a word on the double word score preferably one with a Z or Q in it. 

I am a lousy scrabble player.  I am always looking for the longest word I can make.  The more pedantic the better it is.  If a player asks – what does that mean? – or challenges its meaning, I am vindicated.  Cheryl often beats me, maybe always beats me.  I love her.  I hate scrabble.

Her computer is becoming more confusing and the frustration has kept her from sleeping. Over time I have contacted some of the organisations that she was doing things for and suggested that they relieve some of the burden on her. It takes her more time and she worried about missing her own perceived deadline. It kept her from sleeping as she got anxious (a good scrabble word) about what she may have forgotten to do. The people she works with have relieved her commitment without grief. They understand her disease and how it screws with her head and her need to stay involved.

So I try to get her to play Scrabble more often. Last evening my lousy play was winning. I was ahead by 40 points at one point. I felt a bit guilty because she was struggling mentally and getting tired. But my lead kept shrinking. Was this a ploy? (one of my words) At the end she was ahead by two points but had many points left on the shelf. Aha! I had some too but fewer. I did the math.

She still beat me by 1 point. I hate scrabble but love her. She still has the killer gamesmanship in her.

Maybe we will try something that I can win at but on second thought that is not the point for me. I hate scrabble. I am not competitive.

Is there an online bridge group for parkies? Google search coming.