One can always learn new things if you open your heart to the experience.
Recently we met with a dementia specialist. It was not intended on my part to be one on one but as it turned out it was. She had several key points to deescalate frustration and anger. Like many things that happen these days with Cheryl and me, I often forget which people and services I have investigated before. Theresa Youngstrom is a nurse and a dementia specialist. In a previous post I quoted these points from her website.
From Theresa’s website;
- Always approach from the front.
- Watch your body language and tone in addition to the words you use.
- Smile and wait until they acknowledge your presence before touching them.
- Validate their point when they are upset even if they are wrong.
- Say you are sorry at the first sign of their frustration to keep situations at a minimum.
After we talked for a bit the other day, I realized that I had already learned a lot from her about deescalation of frustrating and angry situations.
I am sure there is more to learn.